Effective Date: 23 August 2026
At Energizer, we are committed to providing high-quality fitness equipment and ensuring a smooth purchasing experience. Please review our return guidelines before making a purchase.
1. Return Eligibility
Returns may be accepted for products that are damaged, defective, or incorrectly supplied. The product must be unused and in its original condition and packaging, wherever applicable.
2. Damaged or Defective Products
Please inspect your equipment immediately after delivery. If your product arrives damaged or has a manufacturing defect, contact our team as soon as possible with your order details and clear photographs or videos of the issue.
3. Incorrect Product
If you receive a product different from the one ordered, please contact us promptly. We will review the issue and arrange an appropriate resolution.
4. Non-Returnable Products
Products that have been used, modified, damaged due to improper installation or handling, or purchased with customized specifications may not be eligible for return.
5. Return Process
To request a return, contact our support team with your order number, product details, and reason for the return. Our team will review the request and provide the next steps.
6. Refunds
Approved refunds will be processed after the returned product has been received and inspected. The refund method and processing time may vary depending on the original payment method.
7. Exchanges
Where applicable, an eligible defective, damaged, or incorrectly supplied product may be replaced with the correct product.
8. Contact Us
For return-related queries, please contact our customer support team through the Contact Us page. We recommend keeping your order details and purchase documents available for faster assistance.
Note: Return eligibility may vary depending on the product, order type, delivery condition, and applicable commercial terms.
